Philips DVD Home Theater System
Bad customer service
- 09-12-2007
- 9
Electronics and household app.
On July 23 i purchased a Philips DVD Home Theater System. On Sep 1 it was no longer working. It would not eject the DVD, would not play or do anything.
I called Philips and was told I first have to mail them the component at my expense and it would take a minimum of 2 to 3 weeks business days for them to send me a replacement. I'm upset because first of all the component should not have problems this soon and I should not have to spend my money returning it. Good Customer Service would have mailed out a new component along with packaging/postal materials for the item that will be returned.
Company: Philips DVD Home Theater System
Country: USA