The Hoover Company
Purchasing replacement parts from this company is a NIGHTMARE!
- 09-07-2007
- 16
Electronics and household app.
I have many ongoing and unresolved issues with the Hoover Company. Two months ago I placed an order for a couple of filters and belts for my bagless vacuum cleaner. I have spent in excess of EIGHT hours on the phone trying to get these parts. I have spoken with one or two very helpful and pleasant reps and about 6 or seven rude and might I say incompetent reps. I have spoken with supervisors, called corporate, emailed corporate and still have unresolved issues.
The average hold time at Hoover is 20 minutes but I have waited 60 minutes! The worst part is the vacuum I have is less than two years old and the only way to get parts for it is to order them on-line. I would never buy another Hoover product. Purchasing replacement parts from this company is a NIGHTMARE!
Company: The Hoover Company
Country: USA