Dish Network
Poor Customer Service, Attempted Billing For Equipment not in my Possession Ripoff

I was with Dish Network For 7 years. For many years I enjoyed their service. It was a problem free source of entertainment.

The problems started when both of my 921 receivers quit working within 2 weeks of each other. Dish Network had charged me almost $600 each for these receivers. After several attempts to fix the boxes were made by Blue Sky Satellite, I was guaranteed they would send out replacement receivers. They sent one of the two promised. A few days later a Box arrived. This Box was sent so I could return the defective receiver. This was done and UPS gave us a copy of the tracking number.

From this point on, The Dish Network Experience was living hell. We kept noticing that Dish Network was trying to bill us for the receiver we had returned. We checked with UPS, to ensure that Dish Network had received the receiver, and they had indeed received the receiver.

Still no second 921, as they had promised.

From December until April we had to make weekly calls to them, to keep them from ripping us off, for a receiver that they had in their possession and each time had to give the the UPS tracking number. For God sakes make sure you get a copy of the tracking number, without it we would have been screwed.

Finally in March the second 921 arrives. Blue Sky (Stay Away From These Guys) showed up to install the receiver. Approx 3 weeks later I get a call from dish. They inform us that we have a receiver installed in a location than our primary address. After my daughter went through the entire house reading system information to their security department. I was informed that Blue Sky had informed them that they had to exit my home, and go into another structure to service a receiver. This was an absolute lie. I later talked to the father of a former employee and he told me, it was a common practice for Blue Sky to double bill Dish Network. Blue Sky gets paid once for each structure. He also told me that the owner of Blue Sky was building a new home and needed the money. My home is a 3000 square foot home. It is a single structure, and all dish network receivers could only be accessed by interior doors. I conveyed this information to Dish Network, but their security department was unrelenting. I was given a separate number for support (Their Thief and Liar support number), that was not staffed 24/7 365. So now through no fault of my own, I was receiving substandard service, and being accused of being a thief a liar.

Finally I gave up and canceled the service. I would strongly advise anyone to look past their program lineup and examine their nonexistent ethics, service, billing practices and business affiliations.

Company: Dish Network
Country: USA
State: Nationwide
Site: dishnetwork.com

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