SHOP NBC & Vivitek Corp Or Gem Star USA
Defective products, terrible customer service

I too purchased a 56" Big Screen DLP TV from ShopNBC.com and manufactured by Gem Star USA a division of Vivitek and have a defective TV that the manufacture will not repair.

I am having the same exact problem as the person above! Do not buy this TV, total waste of $. $400 to replace a light bulb, and it's not even warrantied.

This piece of crap starting turning itself on and off randamly out of no were and the picture started flickering and color faded to black and white.

I contacted Vivitek through thier Tech Support line and they swore up and down that my bulb was to blame! Well it's not the bulb and now that the TV is out of warrenty they tell me it is the Optical Engine and to repair it would be a cost of almost $900!!! I paid over two grand for this piece of crap and now they want me to pay for thier defective product. It appears that they just do what ever they can to bullshit you until the warrenty runs out and then your stuck! I asked to speak to someone in managment and they dont give out the corporate number... What kind of company is this??? They did give me an email address that is just rerouted to Tech Support. Dont wast your money on this company and wind up like me. ShopNbc.com wants nothing to do with this and keeps reffering me over to the manufacture who just gives me the run around. These two companies are frauds and they will take your money!!

Company: SHOP NBC & Vivitek Corp Or Gem Star USA
Country: USA
Address: Usa
Phone: 8776033582

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