Sony
Corporation Of America fails to take responsibility for insufficient disclosure about Memory Stick compatability issues

This was the "chat" that I just had with a Sony customer service rep. The rep admits that the cameras manual does not contain information. The Memory Stick packaging does not list compatible models. According to the rep:

Keith_ "Joe, the information about the compatibility of the Memory Sticks is only available if the Camera is compatible with PRO Memory Sticks."

Chat id: 37b5f57b-06d7-4841-830d-93be4e57cc00

Problem: Two 1GB MS, new, purchases at two separate locations, timewise not in close proximity... Both giving error messages.

Keith_ Hi Joe. Welcome to Sony Online Support. I'm Keith.
Please allow me a moment to review your concern.

Joe I have sen on semveral message boards that the 1301 error is a chronnic problem

Keith_ Thanks for waiting, Joe. I'm sorry that you're getting an error message while using the Memory Sticks in the Camera. I'll be glad to assist you with this.

Keith_ Joe, the Memory Sticks with 1GB capacity is not compatible with the DSCS85 Camera.

Keith_ You can use Memory Sticks up to 128MB with this Camera.

Joe IS that mentioned in the manual?

Keith_ Joe, this is not mentioned in the manual.

Joe So what can I do with the two Memory Sticks?

Keith_ We have this information in our database.

Joe OK... But if it is not in the manual... It should be in the manual

Joe If it were in the manual it would be my error. However, I think that an exchange is warranted.

Keith_ I am truly sorry for the inconvenience caused due to the incompatibility of the 1GB Memory Sticks with this Camera.

Keith_ I suggest that you contact the retailer to exchange the Memory Stick with a compatible one.

Joe They are not responsible

Joe Sony is for not supplying that information.

Joe Please do the right thing and as Sony rep, take responsibility for the error.

Joe I can send Sony the two 1GB Memory Sticks each in it original blister pack, and Sony can send me the appropriate replacements. That seem pretty easy to me.

Joe Keep in mind the MSRP of the 1GB aompared to the 128MB

Keith_ Joe, the information about the compatibility of the Memory Sticks is only available if the Camera is compatible with PRO Memory Sticks.

Joe Keith... I want to get an exchange

Keith_ Since, there is no information about the compatibility of the Memory Sticks, it indicates that the Camera is compatible only with the regular Memory Sticks.

Joe Please do the right thing here. I am going to post this "Chat" online... You should end it by doing the right thing,

Joe Your sounding silly keith

Joe Will you make the exchange... Yes or no?

Keith_ Did you purchase the Memory Stick from a Sony Authorized Dealer?

Joe of coourse

Keith_ In that case, please contact the place of purchase to check for the available options.

Joe Wrong answer Keith... I am going to post this online now. Would you like the address?

Keith_ Joe, the compatibility chart of the Memory Sticks with the Camera is also available in our website.

Keith_ I would like to forward a link to a page where you can view this information.

Keith_ When you receive the link please click on it to open the page and let me know if you are able to view it.

Joe Posted

Company: Sony
Country: USA
State: New York
City: New York
Address: 550 Madison Ave
Phone: 2128336800

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