Toshiba America Information Systems
Toshiba America provided me with a computer designed to fail and did not respond in writing to letters via BBB or Attorney General

My computer failed to operate and as of 4 November satisfactory resolution has not been obtained. I have written the following complaint letters regarding the subject computer asserting that this failure was inherent. Toshiba has not responded to my assertions although inquiry has been made by various agencies. I have written the following letters:
Letter of 27 September to Manager, Toshiba America, Inc. New York, N.Y.
Letter of 5 January to Better Business Bureau, Colton, California
Letter of 8 January 200 6 to Toshiba American Information Systems
Letter of 6 March to Attorney General of Indiana, Consumer Protection Division
Letter of 24 March to Attorney General of Indiana, Consumer Protection Division

Each of these letters pertaining to the subject computer asserted cause of failure as the female power adapter being attached directly to the system circuit board. The subject computer was disassembled to determine cause of failure and found to be a faulty connection where the power adapter connector is attached to the assembly board. Photos (in figures 1 through 4) and the following discussion verify my assertions that the subject laptop has inherent design problems and is designed to fail.

Because the female connector is hard soldered to the system board and the stressed caused by any sidewise or up or down movement of the male connector the circuit board connection breaks and the power connection to the computer is intermittent. Because the power connection is intermittent the battery cannot charge and the entire computer becomes useless.

System Circuit boards are not designed for repeated external connections like this.

Company: Toshiba America Information Systems
Country: USA
State: California
City: Irvine
Address: 9740 Irvine Blvd
Phone: 8004577777

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