Nextel, Sprint
Bad Service My cell phone is not working but I am being charged anyway. Nextel, Sprint refuses to let me out of contract

My Nextel cell phone has not been working for about a Month but I am being charged anyway. Nextel/Sprint refuses to let me out of my contract. They have credited my account with not even half the amount of the bill from the last time I called tech support. They called to tell me that the trouble ticket had been closed, but 2 days later my phone stopped working again due to what they called "Congestion" They offered me a hybrid phone with no features but said that I would have another contract with Sprint. I proceeded to ask them if I could be let out of my contract due to the fact that they could not provide me with a phone service. They said "No" and when I asked to speak to the Supervisor's, Supervisor I was informed they were not there. I am not one to complain, but their business manner is horrible. It seems that this company is more interested in money and new clientel then they are with their current customers.

Company: Nextel, Sprint
Country: USA
Site: nextel.com

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