Dada Mobile
Business practices

I'm writing this while on hold with V* (ROR REDACTED FOR SECURITY PURPOSES) trying to get charges from Dada Mobile removed from my account. First, let me say that I don't even have a phone! I've wasted about two hours and counting today trying to get $20 in charges removed from my Verizon bill for my laptop's data card (!!); at this point I've wasted more of my own time than the $20 but I'm not going to let myself be ripped off.

So here's what happened, my bill for my V* nationwide data card arrives $20 higher than it's been for the past nine months. Since it's a data card with unlimited usage anywhere in the nation, there should be no possible way for my bill to vary from month to month.

I find the $20 is associated with two "text messages". I call V* to find out if they could explain how I sent text messages since I have no phone and they said I must have used their access application to do it since it has that feature (which I didn't even know about). They said I must have used the application to order service from Dada Mobile. Thanks for the support V*, completely useless.

After finding Dada's website, I realize their service is ringtones, wallpapers and other things that would be completely useless to someone who doesn't even have a phone. I call their 888-214-0381 number, found hidden away on their site, and am told that I was charged because I downloaded ringtones. I asked them to explain how that was possible since I don't even have a phone to download them with.

What they were so sure of before now became a let me look that up, then they came back with the statement that someone else must have put my number in their site so I'd need to talk to V*. I asked how that was possible without some form of authentication and I go back on hold again. They came back this time with the story that someone who had the phone number my laptop card now had signed up with them and still had the password and must have used it so I got billed. They gave me a reference number, said they could do nothing and I'd have to talk to V*.

So without any authentication on my part, a check to see if the number was still associated with the same account over 13 months later, in an industry that typically works on annual contracts, or any approval of the charges, they just put it through and V* happily passed it on.

They have no accountability whatsoever, will charge you without authorization and don't care what you say because you have no method of disputing it with them. I didn't stay on with them because they were as useless as V* but at least with V* they would like me to pay my bill so I figured I'd have better luck with them.

So, now I'm back on the phone with V* trying to get a credit and finding sites to tell how Dada Mobile works in the meantime. I really feel sorry for the people that don't have as easy a way out as me since obviously I can't download ringtones to a laptop card; I got the distinct feeling from both V* and Dada Mobile that if I had actually posessed a phone and could have potentially downloaded the ringtones that neither one would have believed a word I said and would just point the finger at the other. If V* won't get these charges off the bill, I'll just terminate the service and get it from someone else.

David
Tampa, Florida
U.S.A.
A href="/whyedited.Asp" target="why" sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome!

Company: Dada Mobile
Country: Italy
City: Firenze
Address: Borgo Albizi 12
Phone: 8882140381

  <     >