Circuit City
Ripoff not a real guarantee

I feel frustrated that Circuit City had a fake Christmas delivery guarantee. I ordered $172 worth of merchandise well within the guarantee time frame. I then waited, waited, waited. I started calling the 1-800 number after on the 22nd. The help desk is in India. That does me nothing. Someone in India is not able to track down merchandise here in the states. I write email. I receive form letters back. On the 23rd the lady in India on the phone tells me it will arrive the next day. She is sure of it. How can she be sure of it I ask as the US Postal service has no tracking mechanism. She tells me she has to go but it will arrive.

At 7pm on Chrismtas Eve I call the number. I am told it will arrive that day. I explain that it is 7 pm, Christmas Eve, and the mail has come. She tells me it will come. Yeah. At this point I cut out pictures of the items I ordered and I wrap them. I call again on the 26th, 27th, 28th. Each day I am told that I can now cancel my order and get my money back. That is not a guarantee. Any consumer can cancel an item— especially one that does not arrive. I email daily as well. I get nothing back.

I tried tracking down someone in the states and was not successful. I call local stores and the managers say, "sorry, its corporate not us." I finally cancel my stuff. I order it from Amazon (and recieved it three days later.) Finally, yesterday, 26 days after I placed my order I recieve an email stating that I should receive my refund in 7 to 10 days. How obnoxious is that? They take my money, don't send the gifts, and then give my money back a mere 33 to 36 days later.

I am so frustrated. I refuse to shop there any longer— and we were VERY good customers. I am telling anyone that will listen. While I am not going to go nuts wasting my time over their poor business decisions I do want to share my problem with others so they too can shop other, better, stores.

Company: Circuit City
Country: USA
Site: circuitcity.com

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