Western Digital Corporation
Refused to Honor $30 Rebate After Repeated UPC Rejections

I purchased an external Western Digital 80 gig hard drive the last week of June from Circuit City. CC offered a $20 rebate, and WD had a $30 rebate on top of that.

CC got my rebate back to me within 3 weeks. About a month after that, I received a postcard from WD stating that I had included an invalid (or missing) UPC symbol with my submission. Since there were two unique UPC symbols on the box, I accepted this might be a possibility, so I cut out the remaining one and resubmitted it (to the El Paso center, the location for the original submission).

Several weeks later, I got another postcard stating I had submitted the wrong UPC symbol. After many days, I finally got a response to email to the rebate team, who indicated I could just fax the correct symbol to them. For the first of at least 5 times over the course of three months, I explained there were no more UPC symbols on the box because I had already emailed every one!

Then the rebate team representative said they were requesting my original submission materials. Over a month later, they had not received these materials and would offer to do nothing else to help (unless I wanted to just fax them the correct symbol - see above).

The rebate would have represented about 1/3 of the purchase price, and I consider that significant. All I want is what was advertised.

Company: Western Digital Corporation
Country: USA
State: California
City: Lake Forest
Address: 20511 Lake Forest Drive
Phone: 9496727000

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