Epson America
Refusal to Replace Printer under Warranty
- 07-02-2026
- 0
Electronics and household app.
Want Support? Epson will give you a dial tone.
Purchased Epson ET-2850 on October 28, 2025 for $264.99+tax. By the end of April, the paper feeder was broken. After an extensive tests with Epson Support tech on May 1, 2026, he determined the printer was defective and sent me a list of pictures needed in order to replace the unit. After sending the pictures, I heard nothing from Epson. Attempted calls to mainline & emailed support # went to a recorded message that said to submit inquires only online. Countless online and email inquires were met with radio silence.
On June 18, I finally got ahold of a live person. After explaining the situation, and getting nowhere, he said he would transfer me to a manager. The "manager," who didn't seem to know his company at all or who to contact to check on my situation, asked to place me on a brief hold to look into the situation. The line was promptly disconnected.
Giving the benefit of the doubt, I called back. 45 minutes of Shaq telling me I was getting VIP service and my continued politeness to the technician ended in a less knowledgeable tech and being hung up on AGAIN.
The third time I was very direct but professional. Yet hours on the phone with Epson resulted in learning that Epson knows little about their own company and BEING HUNG UP ON A THIRD TIME THAT DAY, once again as we were getting close to finding out why Epson, knowing their machine under warranty, REFUSES TO HONOR THEIR WARRANTY (intentional? Seems like it). Unfortunately my June 18th experience sums my continued dealings with Espon. Rude or Radio silence.
Having a printer completely breakdownin 6 months after printing less than 100 pages is bad. Refusing to honor warranties and treating customers in a manner that middle schoolers would be ashamed of, is embarrassing for Epson. I hope there is a honorable person left in Espon that can make this right and highly recommend choosing a different company for your tech needs.
Company: Epson America
Country: USA
Purchased Epson ET-2850 on October 28, 2025 for $264.99+tax. By the end of April, the paper feeder was broken. After an extensive tests with Epson Support tech on May 1, 2026, he determined the printer was defective and sent me a list of pictures needed in order to replace the unit. After sending the pictures, I heard nothing from Epson. Attempted calls to mainline & emailed support # went to a recorded message that said to submit inquires only online. Countless online and email inquires were met with radio silence.
On June 18, I finally got ahold of a live person. After explaining the situation, and getting nowhere, he said he would transfer me to a manager. The "manager," who didn't seem to know his company at all or who to contact to check on my situation, asked to place me on a brief hold to look into the situation. The line was promptly disconnected.
Giving the benefit of the doubt, I called back. 45 minutes of Shaq telling me I was getting VIP service and my continued politeness to the technician ended in a less knowledgeable tech and being hung up on AGAIN.
The third time I was very direct but professional. Yet hours on the phone with Epson resulted in learning that Epson knows little about their own company and BEING HUNG UP ON A THIRD TIME THAT DAY, once again as we were getting close to finding out why Epson, knowing their machine under warranty, REFUSES TO HONOR THEIR WARRANTY (intentional? Seems like it). Unfortunately my June 18th experience sums my continued dealings with Espon. Rude or Radio silence.
Having a printer completely breakdownin 6 months after printing less than 100 pages is bad. Refusing to honor warranties and treating customers in a manner that middle schoolers would be ashamed of, is embarrassing for Epson. I hope there is a honorable person left in Espon that can make this right and highly recommend choosing a different company for your tech needs.
Company: Epson America
Country: USA