Tracfone
Ripoff Sold phones airtime wouldn't work No phone tech or email tech help Impossible to contact company Miami
- 01-07-2005
- 2
Electronics and household app.
On 27 Dec I purchased two tracfones with additional 400 minute airtime cards at Radio Shack in Lake Worth, Texas.
That same day I accessed the Tracfone website to "activate" the phones since that was the company's preferred method. I began the process about 4 P.M. I quit trying about 10 P.M. Because I was getting repeated instructions to "try again".
On 28 Dec I began to call Customer Service at 1-800-323-2366 as instructed via an email from the company dated 27 Dec 7:24 P.M. Repeated calls all that day and into the night were either met with a "busy"signal or when I get an automated voice instructions I would be cut-off when it was apparent that the automated system would not work and a "live" customer service rep would be needed.in the meantime I sent several email to the company technical support asking for help but never, to this day (7 Jan), have they replied.
On 29 Dec I finally gave up and at 12:27 I placed an order with Cingular for wireless service.
Somebody needs to sue these people for fraud and deception and all the companies who sell this product!
Company: Tracfone
Country: USA
Site: tracfone.com