Kaplan University Online
Deceptive practices, cost me thousands of dollars

I enrolled in Kaplan University online, like most looking for a way to continue my education that allowed me to continue working full time to support my family.

I was surprised to find out when attempting to log in I had been locked out of classes (they call it block) and was informed to contact block assistance. This began a year long battle, where I ended up out of classes and out over $5000. Short story is...

They said I had been blocked for a missing form in financial aid. I contacted financial aid. They said I needed a form from IRS saying I was exempt from filing taxes (I am not exempt, and I did file). They said I needed a form stating my spouse was exempt (again not exempt) I explained my spouse and I were seperated and going to be divorced. They continued to request. (I saved ALL emails from them) I continued to explain this was obviously a mistake.

I started receiving e-mails that I was going to have an "administrative drop" from online classes for failure to login. I began communicating the issue with that department, at one time begging for help and to not be dropped explaining my failure to login was due to a block from financial aid, which was obviously a mistake.

With many communications that led me from one inept representative to another, I successfully, no wait that's not right...

I received an administrative drop for not attending, (remember why I was not attending) I lost my grant for failure to attend the current session AND my grant for the prior session due to not providing the form they requested from the IRS, that I was ineligble to receive.

Owing them $5k with no recourse.

Company: Kaplan University Online
Country: USA
Phone: 8663186311
Site: kucampus.kaplan.edu

  <     >