Sears
Roebuck ripoff unethical unresponsive misleading

I purchased a chain saw and a sharpener for the chain. After using the saw 3 times, I wanted to sharpen the chain.

Each chain should be sharpened at specific angles which are normally found in the Owners Manual. My manual did not mention sharpening the chain at all.

First, I called the Toll-Free number for Sears Parts. The agent referred me to the local Sears Parts Store in Scott, La.

The agent in Scott said Sears does not sharpen the chains any longer. They just replace them. I said I just wanted the correct angles, so I can sharpen it myself. She replied that no one at Sears could give me that information.

I then emailed the national Sears Customer Service, explained the situation, and asked for help. No one ever replied.

The local Better Business Bureau noted on its site that all complaints against Sears were successfully resolved.

I then filed a complaint against Sears with BBB, but Sears did not respond to BBB either. The BBB quickly changed the rating of Sears to unsatisfactory.

Finally, I mailed a copy of everything, including my complaint to BBB and BBB's report, to Sears National Customer Relations, 3333 Beverly Road, Hoffman Estates, IL 60179. I'll post a follow-up if anyone responds.

Who would buy a lawnmower if the blade had to be replaced whenever it was dull as opposed to being sharpened? Who would buy a tire that had to be replaced every time it had a flat?
Etc., etc., etc.

Why does Sears sell sharpeners for chain saws if the chains are to be replaced rather than sharpened? If Sears insists on such an unjustified policy, why doesn't it notify the customers up front with a sign next to the saws or sharpeners?

Oh, wait! A burst of understanding just struck me. Yes, I see! This is a way to make money from unsuspecting suckers. Did they think of selling houses that need to be replaced rather than painted? It won't be long.

Company: Sears
Country: USA
State: Louisiana
City: Lafayette
Address: 5715 Johnston St
Phone: 3379888200

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