ITT Technical Institute
North charlotte campus

During enrollment early December '11, I was informed of thefollowing misrepresentations:
- "You canchoose either day or evening classes." After choosing day classes, when 2nd quarter schedules were questionedfor an evening class, I was informed that my graduation date may be delayed ifI opted not to take course until next time it was offered. Therefore, evening courses are required forday students (YET not vice versa)!

- "You caneasily test out of a couple of courses with your 30 years ofexperience." There was nothing easyabout it. The chair of the my electedprogram and the associate dean went back and forth for weeks giving me bogusinformation, with my instructors adding yet more confusion by stating policythat neither of their superiors provided. After getting the school dean involved, I was told that"information provided to me by the recruiter was inaccurate and that theydon't know how things operate at the school". Once I provided proof that her associateprovided information different than what she gave (a voice message), she informedme that "you can tell you are a first quarter student".
- "You will havethe option of adding additional classes in future quarters." When I inquired to add a fourth class in mysecond quarter, I was first informed by the financial aid office that it wasn'tany problem and that they would amend my financial aid application. Until I receive a follow-up email asking meto come into the office, at which time I was told first that if I would berequired to paid $100 for 3 months of the quarter. Within 10 minutes that amount changed to $200for Feb and Mar and then $100 for April and May for a total of $400. When I questioned if this was a fee foradding a class or just payment on the account, the financial aid representativereferred me to her superior. Afteremailing her several times, the response came close to a week later informingme that I would owe NOT $400 or $300, yet $1972 for taking an additional coursein the second quarter.
- "Financial aidhad been applied to and received on my account." Yet, when dropping from the school, I wassent an ugly balanc due letter, with only the Pell Grant monies applied and ademand to pay within 5 days before collection would get involved. Feeling quite suspicious about the lack of professionalismthroughout this campus, the problems encountered with their online studentportal and any related technical encounter such as email, virtual library, etc., I was left with no other decision other than to drop out of this program.

Company: ITT Technical Institute
Country: USA
Address: 10926 David Taylor
Phone: 7045482300
Site: itt-tech.edu

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