Educational Testing Service
Testing Location Changed Without Notification

I was scheduled to take the ENGL LANG, LITERATURE, and COMPOSITION: ESSAYS on June 11. My report time was 10:45 AM. I reported to the testing center early. When I arrived, all of the doors were locked. I immediately called ETS to inform them that I could not enter the building. After being placed on hold for some minutes, I was informed the testing location had changed. I received no notification of this change even though ETS has several different contacts for me. Since I still had time to make it to the testing location the agent gave me, I attempted to do so.

Once I started looking, it became immediately clear that all of the entrances to the campus were closed; I was still on the phone with ETS. After about five minutes of trying to find the "new location" Malcom of ETS told me that I was now too late to take the exam and I would not be permitted into the building even if I did locate it. He also informed me that I "may have forfeited my money." After the conversation with Malcom (ETS supervisor), I took many videos and pictures of the campus' entrances.

Company: Educational Testing Service
Country: USA

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