Rent A Center
Ripoff, dirty, dishonest, bad customer service

I rented a couch and loveseat from Rent A Center for $26 every week starting on October 18. I proceeded to pay in good faith until on Thanksgiving day I had my family over to stay overnight, took the cushions off of the couch so they could sleep on them on the floor. At this time, I found a uncapped hyperdermic needle. There was no one to call that day since it was a holiday, so I put some gloves on and put the needle in a plastic bag so I could report this to them asap the next day.

Remembering back when I signed the conract. I was told the couchand love seat were a good choice and they had just recently been clean. Which (I guess) was to reassure me that the furniture that they rent out is in good condition and clean, even with the fact that they are previously used by someone else.

The next day I had my boyfriend call in. With the thought that a male voice would put a little urgency to the matter. My boyfriend told them if they wanted proof they could come in and pick up this needle right now. The manager he spoke with (Bob) advsd we could come in and switch out the couch or have them come out and clean it for us.in my eyes, with the needle being uncapped, I felt a little unsafe as to what else that was already splattered all over the couch that we didn't know about. With these 2 options in mind, we decided to go to Rent a Center in person.

Company: Rent A Center
Country: USA
State: Illinois
City: Bloomington
Address: 1001 West Market Street
Phone: 3098281218

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