AT&T
Stolen phone card used for 300 calls, $2900 bill upheld

I activated my AT&T paper phone card Jan 1998 (my first mistake). I charged $40.00 and paid. It was an extremely expensive method of making long distance (or even) local calls.

Returned home in May 98, found a $2900 phone bill. Reported card stolen/lost. Card had been taken from daughter's wallet by an 18 year old high school student who knew my daughter and saw her dial PIN. He used it and lent it to others. About 300 phone calls were made at the highest possible rates (AT&T Monopoly).

After tracing calls, we found the thief and filed a police report of credit card theft. AT&T said they did an investigation and because some of the (outrageous) phone charges were made back to our home, it was labeled a domestic dispute and I was liable.

My daughter never gave permission for use of the card. AT&T never bothered to call me to notify of these extraordinary card charges. They said, "we are a big company, your charges could have reached hundred of thousands of dollars, we deal with big accounts."
Small residential consumers like myself cannot afford to take legal action against large giants like AT&T for their unscrupulous business practices. Let the buyer beware of them!!!

John
Midville, Texas
United States Minor Outlying Islands

Company: AT&T
Country: USA
Address: 2425 Commerce Ave Ste 10 Duluth GA 30096
Phone: 2012103618

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