TutorJam
NOt satisfied with Service and charged on credit card without knowledge

When I signed up; I was promised that once the first 8 sessions are over I will be consulted on the performance and then after mutual agreement the services will continue; not more then 4 session happened; no response on feedback; very poor performance and without my knowledge another 8 session was charged on my account. Non professional approach; for asking details lots of follow up was done and then was informed that only amsl amount will be refunded inspite of all the relevant details were provided:

Here is the final email sent to them:

So you are charging me for how many sessions? 8X2 = 16 session is what you charged me for…. Can you tell me how have you arrived on this figure of 40 $.. I paid you CAD $ 258 for 16 sessions; there are 10 sessions (Nov 10,12, 17,19, 24,26 and Dec 1,3, 8,10) if I count till last week from Nov 10th (which was the first session); as I expressed my concerns to you last week and we discussed the issue on 14th December; which was Monday (The reason of counting until last week) and no one anyway called or reminded for any upcoming sessions.

From Nov 10 till December 10th there were 10 session which will bring us to 6 sessions remaining (from the money paid to TutorJam) also you sent me confirmation of 2 cancelled sessions which brings us to 8 session; so how have you arrived at 40$??? For 8 session?

Please explain..

Company: TutorJam
Country: USA

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