Best Buy
Will not replace HP computer after four returns for repair

Will not replace computer...

I bought a Hewlett-Packard on 3/10/01 and my hard drive when out on 4/1/02. I have a 3 year services with them, so they replace it, my problem is that since then i have had all kind problems with the computer, i have returned my pc four time and they (best buy) say that there is nothing wrong, since last time i took it i had 2 individuals and i payed them to check my computer and both sayed the same thing, i also talked with help desk on line for hp and they say to return the computer, i have return 4 printer to office depot because i thought it was the printers,

I try to talk to managers at best buy they (customer service) always leave me on hold i mean as much as 35 mins. And then keep sending me around to different departments and as you guessed i have not got no were, names of persons that i have talked to if they are real persons, were jaboc, kevin, bill, paul, scott, jansen, nick.

I have a hp Pavilion mx, i paid 1,710. And put on my chase card, and payed (best buy) off. Please help me for the past 4 months i have try my self to fix it and here i am in the same place with 17 hundred dollar computer and does not work only can read and send e-mail.

Please help!!!

Noelia
Huntsville, Texas

Company: Best Buy
Country: USA
State: Texas
City: The Woodlands
Address: Pinecroft Center
Phone: 2812921355

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