Best Buy Electronics
Unauthorized plasma TV charge on new store credit card

On Aug 15th I applied for and received an Best Buy credit card and purchase 1 GPS System for $499.00 A month later when I receive my bill it had a balance owed of $2000.00. When I called the customer service to complain of this they assured me it was just a glitch in the system and I made two payments on my account. As time passed i realized that the excess balance had not been corrected and went to the store and spoke with a manager, who did some research and discovered that when I received my card on the 15th of August there was a purchase made on my account hours after i left of a plasma television for $1600.00 I was informed that this practice was highly unusual since it would have required a override authorization by a manager to complete the transaction when info did not match.

It was also revealed that some of the employees there had been fired to a scamming ring which involved some employees including some managers. I complained to the main headquarters who stated they launched a investigation and sent me a letter stating that they found no mishandling of my account and I would be held responsible for all charges. There was a total of three investigations that took place before the realized what took place. I, stopped paying on my account since the percentage they charged me was based on my total amount i owed which was incorrect.

I had numerous calls to me attempting to pressure me to pay up. I was told by the store in Va that a police report for fraud would be generated and this would be resolved. Years later my balance due is well over $2000 dollars due to late charges and other fees that they continue to charge despite the fact I took all proper steps and complained to them several times. There was proof from the local store as to what happened but the company, turned a deaf ear and sent my account into a collection status thus impacting my credit history. From a debt of less than $500, to over $ ineffective investigative system especially when the evidence was readily available.

Company: Best Buy Electronics
Country: USA
State: Virginia
City: Arlington
Address: 1201 S Hayes Street

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