Enterprise Rent-a Car
Unauthorized to take money from my account

I was in a car accident and the person who slammed into me ran a stop sign. His insurance company "Allstate" took full liability and rented me a car. They told me not to worry that I am in "Good Hands"... My vehicle was taken to a body shop and unfortunetely the car took longer than it should of. I called Allstate to tell them that the car was going to take longer and they said as long as the car is in the body shop I should not worry about anything they will take care of all charges. Finally the car was repaired and to make things worse my car was never delivered to my home. Thats another story.in any case, I returned the rental to Enterprise and told them this car is the car that Allstate was covering. They agreed, I had to get home and asked to rent a car in my name to get home. The girl at enterprise then said okay I just need your credit card since Allstate covered the previous rental we have no credit card on file for you. The price to rent a car for a week price would be $180.00 so I said to be on the safe side lets do a week and when I return the car before that I get a refund? She said yes absolutely. I gave my debit card to the girl. She then swipes my card and tells me sorry but your card is declined. I said impossible I have more than enough money in my account to cover this charge, not much more but enough. She then says sorry I can not rent you a car. I left and they closed. I ran across the street and checked my balance and my account had enough in to cover the rental. At this point they were closed so I couldn't proove my point to her.

An hour later I go back to the atm and take $20 dollars out to give someone for gas and my account balance dropped $200 dollars. I call the bank and they tell me and confirm that Enterprise did take the money from my account. I call them the next day and they are telling me that they show no record of the transcaction. I have my bank fax them the statement showing the withdrawal and they still deny it. Fighting back and forth they say they can not refund my money because they show no record. I then go on line the following day and check my account and realize that my account is now negative. I call my bank again and they tell me that they just saw on my account that Enterprise took a total of $360.00 out of my account. I call Enterprise again and they tell me well the reason being is because Allstate did not want to take responsiblity for the extra days of the rental so Enterprise decided to take money owed to them by Allstate out of my account without authorization. They are now telling me that they will not refund me the money because if Allstate will not pay them then I should. My card was never on the account in the first place for the rental by Allstate. They had my card information only because I tried to rent a car that same day.

Company: Enterprise Rent-a Car
Country: USA
State: Florida
City: Pompano Beach
Address: 2400 NW Copans Rd
Phone: 9549840443

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