Ocwen Loan Servicing
Outrageous fees, deceptive practive, workout's that don't work out

Currently mortgage is being serviced by Ocwen. They agreed to enter into a forbearance agreement with me to make it easier for me. The agreement made it worse and over $20,000 of additional fee's were added on the back end of the mortgage. Almost impossible to get thru to them on the phone.

In trying to work out a better payment plan had to get a third party involved before they would even listen. A loan modification was issued with stipulations that they needed to be contacted if property was sold, refinanced, ect. Even after the modification agreement was made ordered a payoff from them and still over $19,000 in interest appearing on pay-off stmt.

Due to the current Real Estate Market could not even sell home to cover costs. They are very hard to get a hold of, on hold for several minutes to over half an hour at a time. Then if you do get thru usually not the place you need to be so that person cannot help you even after you have been holding for over half an hour and then they go to transfer you to the so called correct department because there is not a direct line and then they cut you off.

This has happened several times. Many time's cannot understand the person on the other line or feel like your talking to a well polished machine. I thought I was doing the right thing by trying to make good on my mortgage but things just seem to get worse and worse and fee's just keep adding up.

Company: Ocwen Loan Servicing
Country: USA
State: Florida
City: ORLANDO

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