Humana Prescription Drug Plan
Medicare drug plan cancellation refused over letter timing

I have subscribed to the Humana Medicare prescription drug plan since January. My total annual prescription cost is around $100, and after paying the monthly premiums for the last couple of years, I decided to cancel my subscription. I called Humana on December 22nd to cancel the membership and confirmed my disenrollment request by letter on December 26th. I mailed the letter on December 26th at the Castleton Post Office in Indianapolis, addressed to Humana in Louisville, KY.

On January 16th, I was surprised to receive a note from Humana telling me that my letter was not received within the allowed window and that therefore I cannot cancel. I called Humana and tried to find out when the letter was received. They say my request was processed on January 14th, but they could not give me the date when it was received. I cannot conceive that mail from Indianapolis to Louisville took more than 3 days in transit, which would have been well within the window. I believe Humana is deliberately post-dating the receipt of the letter in order not to honor my disenrollment request.

I have filed a complaint with Medicare and have also written to the Humana Grievance Department. I do not want to continue paying the premium for a plan from which I am not getting any benefit. Can anyone help?

Company: Humana Prescription Drug Plan
Country: USA
State: Kentucky
City: Louisville
Address: 101 E. Main Street

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