Capital Management Services
Harrassing phone calls meant for another party yet they refuse to stop calling

This company is unbelievable. About 5 months ago they began calling me and leaving messages on my phone for a person I'll call S.M.in order to avoid using her name. I've never met this person, I don't know who she is and I've had my phone number (unlisted) for the past 5 and a half years. I ignored the first few messages believing that they would realize that they had the wrong number.

After receiving messages on a daily basis for approximately 2 weeks, I finally contacted the company and quite nicely explained that I was not the person they were trying to contact and that I didn't know that person. I asked them to please stop calling me. I was told that they would take my number off of their records.

Approximately 3 days later, the calls resumed, still referencing S.M. And her apparently delinquent account with a creditor. I again called them, asked to speak with a manager and when I was transferred (not to a manager but to the person who had been calling), I was again told that my number would be deleted from their file.

The calls still continued. I just kept deleting them for a while without contacting the company but it was annoying to have messages from them daily so I tried yet again a few weeks later. I am not able to get to a manager or supervisor. I have only spoken with the man who has called (Marcus) leaving these annoying messages. He was rude and beligerent, insinuating that I was indeed this S.M. Person or that I at least knew her. I once again tried to explain to this company that I was not this person, that I've had the same unlisted phone number for over 5 years and that I wanted them to stop calling and harrassing me.

This time I was transferred to another person who told me yet again that the number would be deleted from the file and I would receive no more phone calls. Unfortunately, it was yet again a lie. I have called a total of 6 times now, still unable to get to a manager. After being verbally abused and literally yelled at today, in addition to being called this S.M. Person by name, I filed a complaint with the NY BBB and with the California State Attorney General.

I sincerely doubt that anything will be done, however I am at my wits end with trying to get this company to stop calling me. I will be contacting the associations they have listed as having memberships with tomorrow in an effort to alert those companies as to the practices of one of their members.in addition, I will be contacting my phone company to see if there is anything I can do through them to stop these phone calls.

I'm not certain that filing this report will do anything either but I am so frustrated with this entire situation that I am trying everything I can think of to alert others regarding this company.

Company: Capital Management Services
Country: USA
State: New York
City: Buffalo
Address: 726 Exchange Street
Phone: 7168719050

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