Bidz.com
First Order — No Exchanges

My first order was placed and delivered in spite of their extreme deliver charges. Over $10.00 for a delivery in the next county by U.S. Postal using a tracking number that does no work.

Ring description said size 11. The ring send was about a 9.5. Only 2 days before Christmas!

I contacted their live help who stated that since this was bidz merchandise they could only refund. Huh? In-house stock and they cannot exchange??? Interesting as they advertised the exact same ring (size and all) at lease 20 times that I observed over the next week.

Oh and they state that this is "policy". Watch other reports. I read everything they offered as I always carefully do before making an online purchase as I am a strong believer working in customer service myself for a web company and knowing how often people fail to read terms and conditions.

This exchange policy is NOWHERE in their site! It appears that their policies are made in the back room or somewhere that is inaccessible to the customer.

Since when did any auction company refuse to exchange for the CORRECT merchandise on in-house stock?

Not finished yet there is another rip-off yet.

Company: Bidz.com
Country: USA
State: California
City: Culver City
Address: 3562 Eastham Drive

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