Chase Bank
Merchant sent used batteries and card issuer refused to dispute

I ordered 2 New Cell phone batteries on the internet. The merchant sent me to very used batteries. The ole bait and switch routine. I returned them USPS with Confirmation Received Receipt and the merchant won't refund or send new ones. I sent all the proof to Chase. They sent a letter back stating "Regretfully, it does not qualify as a billing error or quality dispute against the merchant, which limits our ability to assist you"... Well if sending used merchandise as new is not a quality dispute - then I take it that Chase has an excuse for never disputing any charges! I've since gotten rid of all my Chase cards and advise everyone to do the same - unless you don't mind of getting ripped off by Chase Visa...

Company: Chase Bank
Country: USA
Site: chase.com

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