DVD Donkey
Nonexistant Customer Service, Paying for a product that DVD Donkey Doesn't Deliver! Miami, FL

I placed two orders with DVD Donkey on November 23 of '07 and patiently waited for a email of a tracking ID for my packages. Never received this! So about a week later I emailed them online. Never got a reply! I then proceeded to call and left a voicemessage after 3-4 days later of calling daily trying to speak person to person with a representative. No one ever picks up the phone! Each time I called, I never reached a phone rep, instead I would get a message that no phone representative was unavailable, after the 4th try I finally left a voice message. Three days later no reply! I called and left another voice message asking them to contact me directly via my cell number which i repeated twice along with both of my tracking numbers, twice! I called again on 12/17/07 and got the same recording again, and this time I couldn't even leave a voice message as their mail box was entirely full! This is ridiculous! It has been 6 days short of 30 days and no reply and NO DVD's. DVD Donkey promised to deliver in 12-14 days! I am contacting my credit company and filing charges and asking for these charges to be removed! If you are paying for something, the least the company can do is deliver the product and supply some kind of customer service.

Company: DVD Donkey
Country: USA
State: Florida
City: Miami
Address: 1671 Aventura

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