First American Home Buyers Protection Corporation
Heating Unit Replacement Claim Rejected Because No Warranty Contract Was Issued
- 03-26-2007
- 10
I closed on my house in October and was told at closing that a Home Buyers Warranty was purchased to cover major appliances for 12 months. I never received a contract from FAHBC. In March of I called a HAC company to come clean my Heating unit and was told that there was a major problem, the unit needed to be replaced.
I called FAHBC and (1) asked for a copy of my contract and (2) asked that they send a contractor. The Customer Service rep I spoke with indicated that she would get me a copy of the contract in the mail immediately and that I would be contacted by a contractor within 48 hours. 56 hours later, I again contacted FAHBC and was told that the claim had to be handled "by hand", that a contract was forthcoming and that I would be contacted before close of business that day.
You guessed it, two days later, I again was the one calling and this time called a regional sales person to see if I could get any resolution. She did some research and I was told that there never was a contract and therefore the claim was no good. I contacted the parties that were involved in closing and advised them that someone took the money that supposedly went for a warranty policy and they needed to beware because they themselves had purchased a warranty policy on their new home.
FAHBC just needs to educate their Customer Service people on how to handle these types of situations. If I didn't have a contract, they should have told me then but now, they have stated that a contract existed at the time of my loss and I feel that they need to reimburse me for the service/replacement I had done on my heater. This is deceptive trade practice and should not be tolerated. I have been in the insurance business over 30 years and if I state that there is a contract then there is a contract and coverage.
Company: First American Home Buyers Protection Corporation
Country: USA
State: California
City: Van Nuys
Address: P.O. Box 10180