Investools.com
They took money from my bank and keep saying they are looking into it but to no success, ripoff

On February 8th I attend the pre-sale workshop of
Invstools investor education, at that time I sat for 3 hours to hear about their training that was going to be taking place that coming weekend on February 16 and 17, to win the confidants of the audience their? No worry? Promise was that if you sign that day you will have free access to review their online training and at the end of the first day of the training you are not happy you can cancel and your card? Wont? Be processed, I bought into the lie and believed them to the tune of thinking what do I have to lose?..,

When I got home I went on line to search for anyone having a bad experience dealing with them as a company and what I saw was a person complaining of how they have a practice of running your card anyway even when you cancel on time and how this game of run around and chase to get your money back was what seem to be there protocol,

Getting back to my out come before the class was over I turn in my book and then the lady said I also needed to turn in the black bag that they gave me at the first sales presentation, you know the cheap cloth bag that was offered as a gift for attending, so I dump my personal items out and give her the bag and thought to my self how tacky that was. And 2 days later I see that they had ran my card already and did so prior to my even attending the first of the 2 days to evaluate,

So I call there main office to enquire the reason and they say that I would get a refund which did post on the 20th but 5 days later they took out 500.00 and then again on the 26th they took out 1000.00 and 500.00 and 499.00 specifically in those increments so I wake up to this and was on the phone for the rest of the day playing that game of chase them for my money,

I spoke to marshal beacon who started all of this, then his boss Gregg Davis, then amber and then Amy Luster who was in charge of making the refund but never called me back, all of them promising me a phone call before the day would end, today is march 8th and I am still missing $2000.00 from my account and on top of that 16 returned checks and overdrafts caused by all of this, when all they had to do was issue a credit and reverse the charges with there merchant company, I have a business it? S a simple thing to do,

They told me the lie that they had just changed to a new system and it will take them 5 days to make the adjustments, bull %^&* meanwhile I have to suffer the humiliation of the negatives that come from bouncing checks and the fees of 16 NSF x 35.00 = 560.00?? And don? T mention having to close my account out,

When I read negative things about companies I try to still approach things with a open mind and give the benefit of the doubts that people make mistakes, I was seriously wrong in their case, don? T get me wrong
im a pretty smart guy, what did I miss? I followed the rules, I have all the proper documentations to show there was no reason for any of this to take place I only use the online class once and doing the time frame of testing,

On the 19th when I called the first time they took money out I spoke with amber and she explain that there would be no problem and gave me a ticket number of 2552 to refer to the cancellation and that my money would be refund by the next day which It was until Mr. Marshal Beacon redid the whole thing again, but what it says to me is they knew all along that I didn? T want this and there was no misunderstanding here but just pure criminal when you take something without authorization,

Today is March 7 its been since the 28th of February that I have been told I would get my money back and every day I get the same story,? They will look into it??? This was my experience with them if you are trying to do business with a good company mmmm? You be the judge

I spent a lot of time on hold, 2 full hours one day and left numerous voice mails and most calls were not returned, what if I needed coaching they sure don? T answer on the 4th ring and that machine that answers and say it would put you in cue and call you back in order of your call and that you wont lose your place? Bull did that a few times and went the whole day and no one ever called me back.

They owe me $2560.00 maybe that? S how they get high returns from small investments? This company should not be allowed to advertise on national television to bring in The poor and elderly that are trying to make there lives better and be told to mortgage there homes and trust them to teach them when they wont answer the phones

My name is Matt and I can be reached at
(redacted email)

Matt
chandler, Arizona
U.S.A.

Company: Investools.com
Country: USA
State: Utah
City: Draper
Address: 13947 S. Minuteman Dr
Phone: 8002047143

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