American Home Shield
A/C technician charged $450 cleaning claim without inspecting ducts

On July 11th, I decided to have our AC checked out as some rooms were colder than others, and we were thinking there might be air leaks in the ducts.

We called AHS and they said they only had one AC company that could service Mesquite and for us to call them to come out but that there was a $50 service fee.

We figured that was ok, as we were pretty sure that it was a duct somewhere in the attic leaking cool air instead of sending it to the room.

I was at work when the technician came. He opened the door to the closet ac and poked his head in the attic and then came back and told us it would be $450 to clean the AC as that was what he said the problem was. I told him that he could not have seen the ducts by just poking his head in the attic as the access hole is not even where you can see the ducts. He told my wife it was too hot to look but he was sure it was because the ac was not clean and probably full of dog hair.

I told him on the phone to check for air leaks because some rooms were not getting as cold as other rooms. He spends 10 minutes putting tape on a spot on the air handler and then leaves.

When I come home I see that he did not do anything. Not even move the squirrel cage, look at the air handler, or anything but instead just charged us $50 and a mandatory statement that the ac must be cleaned and it would cost $450 to do that.

I called AHS and instead of helping us out, they sided with the AC technician and said that unless we paid to have it cleaned that any breakdowns or repairs were our own responsibility.

I have pictures and proof that he never looked at our ac nor did anything but cause it to start leaking on the floor which they will not repair either.

AHS is a racket and they will not help you when you have AC problems, they higher contractors who come out to scam and demand a fee for something the did not do and do not need.

See pictures for full details.

I now have a leaking AC that was not leaking before they came out. It was only causing hotspots in certain rooms. Now I have to higher and independent contractor to come out and fix what the first tech broke and to fix what I asked to be fixed in the first place. Once I get the bill from the ind. Contractor I will be sending it to both AHS and the sorry technician that came out and demand they pay the bill. If not I will gladly take them to small claims court.

Company: American Home Shield
Country: USA
State: Tennessee
City: Memphis
Phone: 8007763738
Site: ahsservice.com

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