KingSize - Lane Bryant - KingSizeDirect
Mailed survey led to Buyers Edge $11.99 charge not removed

My family has been customers of KingSize and related companies (Lane Bryant) through three generations and for about 50 years that I know of.

Several months ago I received a mailing bearing a KingSize logo asking me to complete a customer survey and to apply for Buyers Edge, which they implied was their own or a closely related discount/coupon service. I would not have considered such a request from anyone else, but because of my long-standing relationship with KingSize, I completed the survey and applied with Buyers Edge.

More about UMG Buyers Edge is on this site. The come-on is that they will send you membership details and you will have a 30-day free trial in which you may cancel the service and owe nothing. Naturally, I never heard from them again until, after several months, an $11.99 charge showed up on my Visa debit card. I called them and they agreed to remove the charge and gave me a confirmation code. The charge has not been removed.

I asked KingSize specific questions about their relationship with UMG Buyers Edge. KingSize did not respond to my questions but sent me boilerplate with the UMG Buyers Edge number, which I had already called without having the fraudulent charge removed. I did not expect and did not ask KingSize to remove the $11.99. I asked them to answer particular questions, such as whether they had an ongoing relationship with UMG, whether they had seen reports about UMG on this site, who I might contact to ask them to review any continuing relationship with UMG, and their policies about copromotions. KingSize continued to ignore my questions and to send me the boilerplate about requesting a refund from UMG, a process I had already followed without result. It is as if they were using automated replies which hit on a keyword and sent related boilerplate. They never seemed to read my questions, if any actual person did read my complaints.

As a result, I have asked KingSize to remove my accounts, remove my name from their mailing list, and remove information about my payment methods from their records. They refuse to remove the payment method information.

I guess they were paid so much by UMG that they can afford to lose a lifelong customer.

Company: KingSize - Lane Bryant - KingSizeDirect
Country: USA
State: Massachusetts
City: Tauton
Address: PO Box 4403
Phone: 8008461600

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