NASCAR.com
Total fraud

Ok. Here's the story. Two years ago, I signed up with Nascar Trackpass so I could listen to the drivers's radios over the internet during races. That was fine, but I let the subscription lapse after the season. (Or so I thought.)

Last year, shortly after the Daytona 500, our bank account was hit again for the service that I thought had lapsed and had not been renewed. Turned out that you had to personally cancel the subscription or it would auto-renew. (Given the time of year, you can probably see where I'm going with this.) We cancelled at that point and told them not to draw any money from us again.

About a week ago, I received a notice from my old bank saying that my old account, which, stupidly, I hadn't closed, was overdrawn because of a new charge from the idiots at Trackpass. We immediately called trackpass to see what the hell was going on after calling the bank and having them suspend the overdraft charges. Trackpass said that the old accounts were handled by RealNetworks and we'd have to contact them to get proof that we actually cancelled. So we did. RealNetworks provided us with an Email stating that we had cancelled the account on February 26. We forwarded the Email to Trackpass as had been requested. Then we didn't hear anything for a few days.

We called Trackpass back and they said that we were still ineligible for a refund because they believed that the Email that we sent them, which included a logged Incident Number and our account number, was a fake. At this point we hit the roof and started swearing profusely. Discussions with the idiots at Trackpass went downhill from there.

We then tried to call RealNetworks back and they have an automated message stating that they are no longer accepting calls from anyone related to old Trackpass accounts. (Gee, I Wonder Why? Could all of the people Trackpass screwed last week be bombarding their customer service for proof of cancellation that Trackpass is just going to ignore anyway?

Now we're going through the bank to have the withdrawal declared fraudulent. Luckily we have the email from Real. (And I will say, that the people at Real were reasonably accomodating of our request.)

Company: NASCAR.com
Country: USA
Site: nascar.com

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