Nova Pointe
FulleCom, JAB Ventures, ripoff LeanLifePM, did not allow long enough trial period before AutoShip program $99.90 charges to credit card And Draper Utah

I have declined to accept the free bottle of LeanLifePM, as it was originally ordered 10/24 and it did not arrive until Monday, November 7.

Paying $6.95 for such a small bottle should have warranted a faster shipment than the two weeks it to arrive at my house.

Furthermore, you should not have withdrawn $99.90 from my MasterCard without letting me enjoy the free sample bottle for an ADDITIONAL TWO WEEKS.

You were too quick to get the funds before I was even able to glean any benefits of using the sample bottle.

I demand a return of the $6.95 shipping charges PLUS the $99.90 fee you withdrew on the same day I received the free sample - November 7. You shall pay me $106.85.

Remit the funds to the same MasterCard account from which you withdrew the funds.

I refuse to participate any further in the AutoShip program.

I have sent the sample bottle and the enclosed papers to your Ontario, CA address (USPS.com Priority Mail Tracking Number 0304 3490 0001 1775 2437), noting that that is where the shipment originated. You only have a PO Box in Utah and I sent only papers to that address.

Your company does NOT provide an accessible 1-800 number that is staffed with live operators. I would suggest that you would get back to me faster than Steve's phone call on Friday. Steve left a phone message on my answering machine while I was at work. I had called a full 4 days before that.

Complaint filed with Los Angeles BBB (the Utah BBB, California Attorney General's Office, the FTC, the Ontario (CA) Chamber of Commerce, the LA Times's Joseph Menn, will also be contacted - OH YES!):

Complaint Summary (150 characters maximum)*:
NovaPointe was too quick to get $99.90 for "shipment program" for LeanLifePM before I was even able to reap any benefits of using a sample bottle.

Describe your problem with Nova Pointe, LLC (1500 characters maximum)*:
I do not accept free bottle of LeanLifePM, originally ordered 10/24/05 (did not arrive until 11/07/05). Paying $6.95 shipment fee should have warranted faster shipment than 2 weeks. (US Priority Mail is faster and cheaper!) NovaPointe ("the co.") should not have withdrawn $99.90 from MasterCard without letting me enjoy the free sample bottle - the co. Should have waited four to six weeks before making that withdrawal, because I had no time to enjoy the free sample before the co. Made the $99.90 withdrawal. Then there should follow consumer choice to continue receiving LeanLife upon satisfaction. The co. Does NOT provide an accessible 1-800 number that is staffed with live operators. Its Utah "call center" should've been back to me faster than Steve's phone call on 11-11-05. I had called full 4 days before that. If NovaPointe's website boasts of "proven innovation" (using FulleCom) for OTHER web call centers @ OTHER companies, then it should use that same technology/knowhow when it distributes its OWN products such as LeanLifePM, because NONE of "innovation" is on display when one tries to call 909-947-2710 or 909-930-3087. WHERE are the "shopping cart technologies" or "fulfillment & distribution services" mentioned in the company's media kit when someone orders products such as LeanLifePM? In short, NovaPointe had a chance to put its own technology at work instead of this travesty. WHERE are "TERMS and CONDITIONS" for LeanLifePM at www.novapointe.com? They should be prominent!

What would you like Nova Pointe, LLC to do? (500 characters maximum)*:
It must return the $6.95 shipping charges for the sample bottle, as I have sent it back to CA addr. - cheaper w/Priority Mail (only $3.85 and lot faster than 2 weeks!) — PLUS NovaPointe must also return the $99.90 fee withdrawn on the same day I received the free sample - 11/07. The total fees taken from my MasterCard were $106.85. It should answer emails sent to customercare@leanlifepm.com; it should answer long-distance phone call messages that were left in a timely & efficient manner.

Model Name lot 5868
Invoice Number 2509226
Date of Transaction 10/24
Date Problem Started* 11/07
sent ot me via First Class Mail Package ID #2509226 (what I call the "slow boat from China") - USPS Priority Mail is faster and cheaper!
Sealed Sample Bottle Returned: #101033 (Sell-By Date: 10/07) - picture taken of bottle to prove it was never opened or unsealed

No responses from customercare@leanlifepm.com

PS Does NovaPointe always make it a point to make sure to withdraw $99.90 JUST AS the customer receives the sample bottle? What a scam!!! That's not a valid trial period! The trial bottle MUST be shipped, the customer must open and use it, and if teh bottle has been consumes, then and only then must the customer decide to participate in the Autoship program!

Where are the terms and conditions posted BESIDES at the point of sale? They are NOT in the invoice that is emailed; the terms are NOT at leanlifepm.com not are they at novapointe.com!

Chris
Fairview Park, Ohio
U.S.A.

Company: Nova Pointe
Country: USA
State: California
City: Ontario
Address: 2060 East Francis Street
Phone: 8779684628

  <     >