Ebay
Ebay is deceives by not refunding promotions to first time sellers that are not familiar with the system

Dear ebay,

My name is Jennifer Anne I
(REDACTED PERSONAL INFO)
I am a college student that is a rookie with selling items!

I have called 3 times and there has no one that has been able to help me with my billing issue. I have emailed the president no response. I have general supported nice people not a bit too limited on resources. Plus there is no billing phone number for serious problems. I have emailed the tech. Team there times and they have given me nothing but the runaround. I have been with eBay since Dec. Of 2003 I have never sold anything up until now. I have had a good feed back reading and I have done nothing but follow all of EBay's policies. There seems to be arrogance, miscommunication, bad website flaws and stupidity floating around.

There is a seriously flaw in your system promotion wise.
The flaw is if they (eBay) don't allow you (the customer) to remove the promotions if you (customer) can edit everything else in your auction. It makes no sense, there's no logic to it!

People just key in keywords to find what they are looking for and that is the true! My dad has been with EBay since it started and so has my uncle. I'm a 21 year old rookie with no clue and no wait to pay this crazy bill and my pc is against me! I had people watching and bidding on my items! I emailed them the items would be relisted soon once this issue was taken care of! When I relisted them the balance went up!

How can u stop duplicating promotions when your computer's browser won't quit. My client is very livid and so am I. My PC crashed and feel like the little man crushed under a big man's foot. I have been all over the place on eBay and I'm tired of it!

Your web designers need to fix this b/c for people that are new to selling this is very deceiving and it is nothing but fraud and illegal money collection. I will get my dad's attorney involved if this cleared up... I am not joking

I don't want to hear it was my fault because when a customer look for help with certain things under self help there not there. Emailing and calling there is no solution and its like your left out in the dark!

I can't pay an almost 700 bill by myself and I will not pay for it because of stupid web errors, bad web design and deceiving information.

They mention this in relation to newspaper classifieds. This is not that. This is an auction site, not classifieds. If they indeed stand by that comparison then why can a user revise everything else except the promotions? Where does it say on page 3 of sell your items does state that all selections are final?

Jennifer A. I

PS I hope this is cleared up soon and I am contacted either way because my patience are really wearing thing.

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Your chat session has started..
Manny S.: Hello, I'm Manny and welcome to Live Chat support. How may I be of assistance to you today?
JIANNARELL1: DEAR EBAY,

My name is Jennifer Anne I (REDACTED PERSONAL INFO)

I am a college student that is a rookie with selling items!

I have called 3 times and there has no one that has been able to help me with my billing issue. I have emailed the president no response. I have general supported nice people not a bit too limited on resources. Plus there is no billing phone number for serious problems. I have emailed the tech. Team there times and they have given me nothing but the runaround. I have been with eBay since Dec. Of 2003 I have never sold anything up until now. I have had a good feed back reading and I have done nothing but follow all of EBay's policies. There seems to be arrogance, miscommunication, bad website flaws and stupidity floating around.

There is a seriously flaw in your system promotion wise.
The flaw is if they (eBay) don't allow you (the customer) to remove the promotions if you (customer) can edit everything else in your auction. It makes no sense, there's no logic to it!

People just key in keywords to find what they are looking for and that is the true! My dad has been with EBay since it started and so has my uncle. I'm a 21 year old rookie with no clue and no wait to pay this crazy bill and my pc is against me! I had people watching and bidding on my items! I emailed them the items would be relisted soon once this issue was taken care of! When I relisted them the balance went up!

How can u stop duplicating promotions when your computer's browser won't quit. My client is very livid and so am I. My PC crashed and feel like the little man crushed under a big man's foot. I have been all over the place on eBay and I'm tired of it!

Your web designers need to fix this b/c for people that are new to selling this is very deceiving and it is nothing but fraud and illegal money collection. I will get my dad's attorney involved if this cleared up... I am not joking

I don't want to hear it was my fault because when a customer look for help with certain things under self help there not there. Emailing and calling there is no solution and its like your left out in the dark!
I can't pay an almost 700 bill by myself and I will not pay for it because of stupid web errors, bad web design and deceiving information.

Jennifer A. Iannarelli

PS I hope this is cleared up soon and I am contacted either way because my patience are really wearing thing.

JIANNARELL1: thin
Manny S.: Let me look into this for you.
JIANNARELL1: thank u
JIANNARELL1: i'm in tears right now
Manny S.: Can I please have your eBay ID that you registered under?
JIANNARELL1: jiannarell1
Manny S.: Please don't cry
Manny S.: I'd like to take a quick look into your account. However, I need to verify your information first. May I please have your name, address and phone number?
JIANNARELL1: its in my message
JIANNARELL1: everything is in my message
JIANNARELL1: just c/p everything
Manny S.: oh right
Manny S.: Do you have a different phone number on file?
JIANNARELL1: ya
JIANNARELL1:19144734258
JIANNARELL1:2033298606
JIANNARELL1: as well
JIANNARELL1: or
JIANNARELL1:2033298601
Manny S.: Awesome, thanks
Manny S.: Your account balance has gone up because you have listed items to sell on eBay. Each time you list items for sale your are charged listing fees. You can see the listing charges at this link:

Http://pages. Ebay.com/help/sell/questions/seller-fees.html
JIANNARELL1: I know this but
Manny S.: You are originally charged for the relisted item, and then after the item sells on your relist you will get credit back automatically as long as you qualify under the relisting fee guidelines
JIANNARELL1: i can't be blamed for not nothing
JIANNARELL1: knowing
JIANNARELL1: ok
JIANNARELL1: There is a seriously flaw in your system promotion wise.
The flaw is if they (eBay) don't allow you (the customer) to remove the promotions if you (customer) can edit everything else in your auction. It makes no sense, there's no logic to it!

Manny S.: To learn more about the re-listing an item with special pricing, please click the link below:

Http://pages. Ebay.com/help/sell/relist.html

JIANNARELL1: hey
JIANNARELL1: dont cut me off
JIANNARELL1: ok
Manny S.: I'm not
JIANNARELL1: well how about
JIANNARELL1: if u were
JIANNARELL1: in my shoes
JIANNARELL1: u'd feel the same way
JIANNARELL1: and i have no way of paying this
Manny S.: I might however you have to be aware of your balance when you list
JIANNARELL1: I will pay for all the relisted items
JIANNARELL1: but the
JIANNARELL1: others
JIANNARELL1: with all of
JIANNARELL1: the promotions
JIANNARELL1: im not paying for
Manny S.: What promotions are you referring to?
JIANNARELL1: b/c the info or the option
JIANNARELL1: of not being able delete them
JIANNARELL1: or change them
JIANNARELL1: any of them
JIANNARELL1: bold
JIANNARELL1: ebay motors
JIANNARELL1: all of the expensive premotions
JIANNARELL1: I've had it with this,,,,,...
JIANNARELL1: look
JIANNARELL1: I'm not yelling at u personally
JIANNARELL1: but
JIANNARELL1: I feel ike i was hit with a train
JIANNARELL1: and its not fair thar u can't reverse this
JIANNARELL1: my pc froze
JIANNARELL1: and it keep on taking on
JIANNARELL1: promotions
JIANNARELL1: when i want it to stop
Manny S.: eBay does have a built in safeguard to help sellers avoid unexpected charges. After submitting all of the information needed to list an item, a review screen is returned listing each specific charge. Only after scrolling to the bottom of the page and actually submitting the listing are the charges posted to the account.
JIANNARELL1: well it didn't work for me
JIANNARELL1: and its all non sense
JIANNARELL1: well and it didn't protect me
JIANNARELL1: there are more then 12
JIANNARELL1: people i know that have had the same problem
JIANNARELL1: and have left ebay b
JIANNARELL1: c
JIANNARELL1: of the same problem i am have right now
JIANNARELL1:
Previous invoice amount (07/31/05): (View invoice) US $542.63
Payments and credits since last invoice: US $0.00
Fees since last invoice: (View account status) US $129.75

Current balance: US $672.38

JIANNARELL1: I said i would pay for all of the relisted items with out the premotions
JIANNARELL1: If u can't remove any expensive ebay item promotion its illegal money collection
JIANNARELL1: before anyone bids on the item
Manny S.: When you select those options like bold the fees for those are non refundable
JIANNARELL1: how on earth
JIANNARELL1: do i know that
Manny S.: Unfortunately listing fees are non refundable this is eBay's policy
JIANNARELL1: excuse me
JIANNARELL1: well the policy stinks
JIANNARELL1: and i'm left with a bill i can't pay
Manny S.: I am sorry to hear that
JIANNARELL1: how would u feel if u were in my
JIANNARELL1: shoes
JIANNARELL1: well dont u understand
JIANNARELL1: i have read all the policies
JIANNARELL1: and it never stated it
JIANNARELL1: its my fault i have a faulted pc
JIANNARELL1: I would like a refund on this
JIANNARELL1: this is not fair
Manny S.: I am sorry there is really nothing I can do
JIANNARELL1: well thing i will have to take it to the excecutive of the co.
JIANNARELL1: then
JIANNARELL1: again
JIANNARELL1: i am getting the run around
Manny S.: I am sorry you feel this way
JIANNARELL1: well
JIANNARELL1: dont u get it
JIANNARELL1: so your just
JIANNARELL1: going to
JIANNARELL1: shut the door
JIANNARELL1: in my face
JIANNARELL1: like the rest of
JIANNARELL1: the other ebay's
Manny S.: I'm not shutting the door but there is nothing I can do
Manny S.: It is eBay's policy
JIANNARELL1: well
Manny S.: that listing fees are non refundable
JIANNARELL1: should be stated on the listings page
JIANNARELL1: thats really deceiving
JIANNARELL1: I have never had a problem with ebay till now and this sickens me
JIANNARELL1: to no end
JIANNARELL1: its decieving that u dont have it bold letters on the ad listing entry page
JIANNARELL1: even though its a store's policy
JIANNARELL1: its under the table and illegal
JIANNARELL1: and people dont know about
JIANNARELL1: thats even worse
JIANNARELL1: then your just taking advanage of people that have
JIANNARELL1: no clue
Manny S.: I am sorry about this
Manny S.: I apologize that this issue could not be resolved for you in this chat session.in order to assist you further, please email our support group through our webform located at:
Manny S.: Thanks for chatting.
Manny S.: Here is a link where you can contact them: http://pages. Ebay.com/help/contact_us/_base/index.html
The agent ended your chat session.

Jenn
STAMFORD, Connecticut
U.S.A.

Company: Ebay
Country: USA
State: California
City: SAN JOSE
Address: Ebay 2125 Hamilton Ave., San Jose, CA 92125

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