Cool Air USA
Rip Off

What a screw job. If you like being charged 4x the value of parts, and having labor hours billed like Barbra Streisand is doing the repair, then this is the place for you.

I was charged 450 dollars for a 99 dollar condenser fan motor. I would have been OK with 250. The tech (the one who charges like Barbra Streisand) tried to sell me a run capacitor for the same motor for 150 dollars. That was no big fat no go. I know what capacitors cost.

Initially, Barbra Streisand claimed in the "I need to replace X, Y & Z" phase, that the whole unit needed to be replaced. Big nix on that. Then he claimed that the condensor fan motor would be the original Rheem part.

It is not the original Rheem part. Barbara originally ran the ground and the two motor rotation control jumpers on the OUTSIDE, of the safety grill. I made him put them on the inside and he was not happy. Not one bit. I was making him do double work. I figured it was worth breaking Barbara's heart if it prevented someone from being electrocuted.

Total cost of the repair is 750.00. It is a job I could have done myself if I had the time. I didn't and I accept that I will need to pay for that. However, there is a limit and this exceeds that limit by a cool three hundred dollars.

Let's review.

-Overbilling, -Poor installation-Misrepresentation-Ridiculous up selling on non-essential items.

I will not call these guys back, even for a warranty issue, the lack of ethics on display leads me to believe in the possibility of deliberate tinkering with the working parts of the system.

Company: Cool Air USA
Country: USA
State: Florida
City: Davie
Address: 4700 SW 51st St
Phone: 9549151155
Site: coolairusa.com

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