Samsung
Samsung's 'flagship' phone issues - Samsung Galaxy s3

Hi, I would like to complain to a higher instance in Samsung company of their branch certified services in Serbia - because I don't know whom to address anymore. What happened was, I bought a Samsung Galaxy S3 phone via local mobile provider, Telenor, and the phone was bugging and working terribly from the first day - people couldn't hear me or would hear me as a robot, touch screen wouldn't response and many more. The majority of my problem is with Telenor, because they didn't give me a new one after the first complaint BUT...

In the end, I gave the phone for 'servicing' after the famous gorilla glass 2 cracked when it slided from a couch 20cm high to the wooden floor (and Telenor throws the decision about replacement to the certified service)! I have witnesses and evidence for all of it, and it is obvious that this specific phone wasn't satisfying the standards of the advert you provided. What your certified service did was to 'excuse themselves' from doing it in warranty with "mechanical damage" and they 'washed their hands', unless, of course, I was ready to pay 200 euros for the repair (which would add to the already overpaid price). I ask you now, how can they do that when there are evidented cases that Samsung Galaxy S3 has been thrown from greater height to tiles and concrete and survived without scratch? Especially after there is some talk here that an entire series of malfunctioning phones has arrived at the time I bought it! I was very angered with Apple for all the trouble they're causing with their idiotic lawsuits, but now... For all the inconveniece I could sue You for false advertising, but that is not my intent, I just want a phone that is worth the money paid - I really came to love its interface and load of features it offers (when it worked as it should): S I was wondering if You could influence this somehow, because I'm nearly desperate - my only possible next step here would be a lawsuit, but as I've already said, I really don't want to do that. Could you offer ANY help?

Thank you in advance.

Hopefully,
Vesna
P.S. I hope that you will kick Apple's *ss with the help of that video from 1996 or so.

Company: Samsung
Country: USA

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