Express Kitchens
Ripped Off 84 year old Grandmother. Over 3 Months Kitchen still not done. Very poor quality too

Placed order and Paid most of $ up front on 5-30-12. Was told cabinets would be installed in about 3 weeks. Then in approx 3 weeks was told some cabinets were on back order and would not be in untill august 22. Tis would be 3 months not 3 weeks! At the end of june some cabinets were installled. The quality was So POOR it looked as if a 3rd grader made them in shop class. There were Doors that needed to be replaced and the sides of all the cabinets were finished so bad they now have to be reskinned with shceap 1/8 plywood. This is NOT What we paid for. A Cheap reskining of poor quality cabinets. 3 weeks go by and no response fro this company. At this point i have made several calls and they were not being returned. Approx another 2 weeks somewhere in mid to late july the replacement doors and skins arrive along with some of the other parts that were so bad that needed replacing. Most of these peices were just as bad as the originla if not worse. Still the 2 cabinets that are incorrect are not in. Well it is now august 22 and i have been again told that these two cabinets are still on back order and wont be in untill sometime in september. This kitchen cant be finished untill these cabinets are replaced. The tile guy is on hold and no finish work can be done until these are replaced. This kitchen is for my 84 year old grandmother who wanted a new kitchen her whole life and this has been the most stressful and worst experience in both hers and my life!

This has been nothing but a nightmare and this company should be put out of business!

Company: Express Kitchens
Country: USA
State: Connecticut
City: Newington
Address: 3310 berlin turnpike
Phone: 8602471000

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