Char-Broil
Bolts sheared, wheels fell out, high shipping on parts

Received a Char-Broil #463230511 in May. Grill was assembled as per instructions. 6 weeks later bolts holding grill to base sheer off. I of course did not register nor keep my receipt so I was forced to purchase $25.99 hardware kit, shipping $10.95, total weight of package 8 oz. Now it's August and all 4 wheels are falling out due to caster sockets being cheap plastic and stripping.

Tried to sign on to account that I created for last purchase and account does not exist. Email not recognized? They sent me confirmations of order and shipping. Called customer service and was told " I can't do anything without a registration number", not even let me access my account? Very rude and no help.

Now had to order 4 more caster sockets ($11.96) and again shipping is ridiculous ($8.95) these are plastic parts that can't weigh more than 4 oz total. These grills are garbage and they do not care about their customers. Do not buy! Spend the extra and get a Weber. I will never buy another product from these people. Even if I had been able to use the one year warranty I would still be responsible for shipping. Not good at all

Company: Char-Broil
Country: USA
State: Georgia
City: Columbus
Site: charbroil.com

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