Precision Induction Cooktop
Hearthware Questionable advertising, terrible customer service, Unauthorized charges to credit card, Untimely shipment, Incomplete orde
- 08-15-2012
- 49
On 06/22, I responded to a television advertisement for Precision Cooktops. The advertisement was a complete 2 for 1 offer at $99.00, plus shipping and handling. Over the phone I paid for my order in full with an added free upgrade next day shipping. My charge was $99.00 plus $119.90 shipping and handling.
On 06/23, I called to cancle the order. I was told that I couldn't because it was already shipped but I could return it for a full refund, minus shipping.
On 06/24, I received a partial order. I was missing, 1- 9" perfectgreen frying pan, 2- 10.5" perfectgreen frying pans, 1- precision cooktop and 2- ultimate cookware sets.
On 07/31, I received another partial order. 1- 10.5" perfectgreen frying pan, 1-ultimate cookware set and the other precision cooktop.
On 08/01, I had an unauthorized charge of $79.00 made to my credit card by Precision Cooktop.
On 06/22, I paid in full, so I called my credit card company and informed them of the unauthorized charge. I also, called Precision Cooktop @ 1 (855) 742-2665. My first of 7 phone calls that I left messages that have not been returned. I have left messages with my order number, name and the unauthorized charge and the items still missing from my order.
Company: Precision Induction Cooktop
Country: USA
State: Illinois
City: Libertyville
Address: 1755 N Butterfield Rd
Phone: 18552665
Site: precisioncooktop.com