Richard E Wright
Trane Central A/C Cooling Problem - Trane Central Air unit 410A

I Own a Trane Central A/C, I bought the product from Logan%u2019s Inc. (New, A/C and Heater) on April 9. I had problem (not cooling), contacted Logan%u2019s Inc. And a Representative (REP) came out on May 3, After connecting the gauge to my A/C the Rep said the Refrigerant was lost for some reason, he filled or charged it with 410A, cost was $79.00 it worked for a day or so then it started having the same problem. I got back in touch with the representative company and told them of my problem. On May 7, a service rep came out and said that it was possibly my Metering Device inside and replaced it. The final charge was $135.00 Labor charge for installing Metering Device and $89.00 for one (1) pound of 410A Refrigerant.

My problem is believing that I needed a Metering Device inside; this did not correct the problem, as you will notice below. The Trane A/C and Heater are known to be the best products on the market. Up until now, I was very satisfied with my Trane A/C and Heater, could set the Thermostat to minimum temperatures to keep my home cool or warm. Why is my A/C failing me with an age of less than five (5) years, really a little over four (4) years. Shouldn%u2019t some of these costs be absorbed due to the 5/10 Year Warranty?

May 20, outside temperature got up to 86 degrees, A/C was set on 76, not cooling well, lowered temperature to 70, still not performing well, cool, but not the way it should be.

My complaint is why my A/C isn%u2019t working after two (2) visits and over $300.00 spent for repairs. Both time the gauge was put on my A/C, but it seems that the repairmen were guessing rather than diagnosing and solving the problem, which made me think that I was being bilked for more money.

I would like to have your help in getting my Central A/C repaired properly without any extravagant expenses due to lack of analyzing and diagnosing the true problem, If you can suggest another Trane A/C Dealer in the area, I am still in warranty.

Respectfully

Richard E. Wright
2412 Westport Drive
Dayton, Ohio 45406
(937) 620-0809

Sent memo to www.logan-inc.com 5/7and again on 5/20

Company: Richard E Wright
Country: USA

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