Pacific Columns, Inc
Horrible customer service and business

Had a horrendous experience with this company. They sent the wrong color shutters and then were totally unhelpful. Finally got the right color but delayed. Then they sent a third set that I never ordered and when I called about it, they couldn't even find me in the computer despite my giving them the number on the packing slip. Very disorganized and customer service 100% unhelpful. I asked if they would give me some compensation for my inconvenience (I had to cancel contractor because of their error and house was not ready on time for when I wanted it done) and they said I could take 15% off a future order (when of course I'd never order from them again!). I asked customer service multiple times to speak to someone higher up and they repeatedly refused and were non-responsive. Quality of product was very shoddy too—seams on shutters did not meet up, etc. Very disappointing experience and I hope that posting this will prevent someone else the aggravation we endured.

Company: Pacific Columns, Inc
Country: USA
Site: pacificcolumns.com

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