Pella Windows & Doors
Customer service and workmanship

On Aug 1 PELLA of Bedford, OH started a task of changing 15 windows at our Medina house. The task wasn't finished until December 15, that will be 4 1/2 weeks after beginning.

Your unique service representative. Frank Stanton, was reassigned because of bad customer support and his companion, Debbie Marotto, the manager, possibly quit or was dismissed, therefore our work requests weren't precisely positioned, which led towards the work taking forever.

More, the craftsmanship which was completed was sub par and must be redone numerous occasions. The contractors didn't precisely reattach the exterior of our house to 1 of the brand new windows, which quit the screen and also the internal wall subjected to the weather for just two weeks before WE found the issue and insisted PELLA repair it. Had WE not discovered the poor craftsmanship, the brand new screen and inside to the house might have been susceptible to long haul coverage and decay.

PELLA needed to reinstall the glass in a sizable image screen 3 times, because of heavy scores within the glass, and also the lower part of among the double-hung screen had gouges within the glass and needed to be changed THREE times because of deficiency and also the mismatching of the spot about the cut. The conclusion on more than 50% of the windows was broken and required fix, the equipment about the windows needed to be requested 3 times AND PELLA posted funding and anticipated cost prior to the task was actually completed. The contractors didn't have enough cut to complete among the windows.

The client service was missing and eventually was reassigned. The job was painfully sluggish and we'd to set up our lives around MULTIPLE follow-up service visits to support THEIR mistakes operating, installation and purchasing. The client payment was LAUGHABLE. For the additional arrangement down at might work to support extra visits, telephone calls, and neglect (particularly using the outside exterior being detached), we got an apology along with a $500 credit towards a, 000 JOB!

We'd NEVER suggest selecting PELLA for windows.

Company: Pella Windows & Doors
Country: USA
State: Ohio
City: Bedford Heights

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