Dixie Rv Super Store
Service

This is the 3rd time we have taken our TT in. First, it was for some minor repairs and warranty work that needed to be done after we bought it. They kept it a month. They told us they would look at it the Monday after we took it back on Saturday. They didn't even look at it for 9 days. Then supposedly we had to wait for the part. Bottom line is they had it for 4 weeks. When we got it back, some of the repairs had not been done and some of the repairs that they had done had caused other electrical problems. We took it back for another week to repair what they messed up and fix what they didn't fix. We told them this time we HAD to have it back within a week for a camping trip. When we went to pick it up, the loose board on the slide out hadn't been touch. That was one of the original complaints. We stayed there while they fixed it this time. We took a trip to IN with it and found out the water heater wouldn't work on electric. When we returned, before even unhooking it again, we took it back. They admitted that the person that did it hot wired it directly so it burned the element out. So they fixed it temporarily and we had to make yet another appt to have it repaired which is a 7 hour job. We live 35 miles from this place. We have hooked it up and taken it down there 3 times now and still a 4th time is needed because of their screw ups. I called Hammond LA, the corporate office and they haven't returned my phone call so apparently this isn't just this branch, it is the whole dealership. They sure jumped through hoops to make the sale but getting service after the sale is like getting teeth pulled. I guess we should have thought something wasn't right when they wouldn't give us the deals advertised on the ad when we went to purchase it. They had some sort of excuse why they couldn't.

Company: Dixie Rv Super Store
Country: USA

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