Mattress Warehouse
Delivered a damaged box spring and a mattress which is hard as a rock and refused to exchange it or help me with the warranty

I bought a Queen size mattress at Mattress Warehouse which cost over two thousand dollars. When the mattress was delivered, the box spring was damaged. Furthermore, the mattress, a Devon by Simmons, was as hard as a rock. It was nothing like the floor sample which I tested out in the show room. When I called the manger, he said he could not refund my money or take back a used mattress. I called about the damage as it was being delivered and then the following morning again. He said that I could go through the warranty company and then gave me misleading information as to how to contact them. I would never buy another mattress from Mattress Warehouse and their TV adds are lies. Their TV adds say that the offer a money back guarantee. This company refuses to give any money back or help you with damaged property. Do not give them any money. Go somewhere, where they give you a return policy.

Company: Mattress Warehouse
Country: USA
State: Maryland
City: Frederick
Address: 7315 B Grove Road
Phone: 3016828882
Site: sleephappens.com

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