American Home Shield
Insisted on licensed cleaning first when air conditioner would not cool

I got American Home Shield insurance thinking this is great to have repairs needed to my home appliance for little money. Well, apparently they will not cover much if anything when you call for repairs.

I called because my air conditioner was not cooling the house. The air conditioner was set on 50 but it was still 85 in our house. The repairman they sent out said that it was maintenance on our side that we did not have the unit cleaned and that he could do it for $85 or we could do it ourselves. Well, that would have been a total of $130, $45 for service call and $85 for him to clean our unit which he tells my husband he can do himself. So, we opt to this ourselves and still the house does not cool. I call back telling customer service that what he told us to do did not work. They tell us we need to have a license repairman do this then they will send the same repair man back to our house if cleaning it doesn't work.

I canceled my insurance with them and called a "real" air conditioner repairman to my home. Turns out that the unit did not need cleaning the hose which the freon goes thru is clog/needs replacing and to the tune of $400. I called American Home Shield back and they still insist that we should have it cleaned first by a license repairman then they would send the same guy out to check it again.

This has been going on for two weeks. If you purchase insurance to have repairs why do we need to follow these stupid guidelines that they do not tell you in order to get work done. I would not suggest this type of insurance to anyone. It may cost you more to have the repair done yourself but it's worth it as you don't have to contend with the rude customer service people who are not going to do anything for you other than take your monthly payments and make you very upset.

Company: American Home Shield
Country: USA

  <     >