Westgate Resorts
Planet Hollywood Towers Upgrade Promise Not Honored, Papers Never Sent

They lie to us they first sold me a studio for every year when we got there the studio was size of hotel room 1/2 the size they showed us the girl that help us saw that it was more like hotel room and stuck up for us convincing us to up grade which we wanted to do the year before but price was little high so she then said to buy the 2 bedroom grand for every other year but we would get 2 weeks in each part of the breakoff unit. She spoke to david segals grandson who was there at time and he agreed for all the trouble I went threw it was fine to give me both weeks. When I went to book it they said I only had 1 week so I called the girl roccio that help me she said she would send me out papers that I sigh back in oct I have talk to her several times and she keeps saying there in mail I spoke to several other people which tell me they can't help me and nobody cares now since I spoke to main office noone has gotten back to me and the girl refuses to answer my calls or my texts don't want to get lawyer invoule just want my money back or what I was suppose to have also they told me tax and maintenance was going to be 700 every other year and got bill for 1100 be ripoff artists

Company: Westgate Resorts
Country: USA
State: Nevada
City: Las Vegas
Address: Harmon Ave

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