Furnitureland South, Inc
Rip-off Liars - Buyer Beware!

My wife and I purchased $9492.30 worth of new furniture from Furnitureland South, Inc. (Jamestown, NC) in July. Let us just say that this was our first mistake!

We received our first furniture shipment, our Universal dining room suite, on September 2.in this shipment a china cabinet and a chair were damaged. The china cabinet was assembled in our dining room and the delivery guys even attempted to disguise the damage areas with stain prior to our inspection. When we observed the damage my wife stated that we paid for new furniture and we wanted new furniture.

The delivery guy responded by saying that if we refused the china cabinet that it would be sent back to Furnitureland South (FLS) for repairs and then shipped back to us. There was the possibility, or even likelihood, that the cabinet would be damaged even more in transit due to the fact that it was uncrated. He went on to say that if we kept the cabinet, FLS would send someone out to make repairs to the cabinet on-site. This was our second mistake, accepting the cabinet with the condition that it would be repaired to our satisfaction. We sent the damaged chair back with the delivery guys.

Our second furniture delivery was on September 21st (a Sumter bedroom suite).in this delivery the armoire, bed and dresser were damaged. We did not notice that the dresser was damaged until later, needless to say, if you do not notice this upon delivery - you lose. We agreed to keep the armoire, with the understanding that it would repaired on-site to our satisfaction, and returned the bed.

The furniture repairs were completed on October 10th. The repair guy agreed that the damage was still evident but he stated that he did the best he could with it. He asked me to sign a form stating that his work had been completed. That was mistake number three! I complained to customer service about the quality of the repair work performed and was sent a claim form on October 15th. I was asked to complete the claim form and return it, along with pictures, to customer service.

I was contacted today, November 27th, by customer service representative Ms. Gray with an offer to keep our damaged furniture "as is" and we would be reimbursed $75.00! I told Ms. Gray that I was appaled with this offer to which she responded to by stating that our pictures did not reveal a LOT of damage and, after all, I did sign the repair form (remember mistake number three?). Hmm, let's see, I can purchase a new, undamaged, china cabinet and armoire for "X" number of dollars or I can purchase a damaged pair for $75.00 off the original price - what a deal!

Our bed was redelivered on November 24th but it was the same bed with the original damage still visible - even after they attempted to repair it! We refused the delivery. We still do not have the chair that we refused in the original shipment and no offer has been made to "repair" our Sumter dresser.

I have no idea what will happen now, but I can tell you that we are tired of sleeping on the floor and my patience is wearing thin! All we ever wanted was to receive new furniture, which we paid for, in a timely manner and in good condition. Is that too much to ask for? When dealing with Furnitureland South, Inc., this appears to be the case!

Help me spread the word by sending this link to all of your friends and, if you have nothing else to do, e-mail angelabarker@furniturelandsouth.com and jeffharris@furniturelandsouth.com (Jeff Harris is the VP) and tell them what you think of their treatment of "customer number 321042" - they have blocked my e-mail address! You might also be interested in the following article published by WRAL regarding FLS complaints.

12/11/01 I am guessing that Furniturelandsouth is full of holiday cheer...

I received an e-mail from Angela Barker today which states, in part, "With regard to the china deck, a repair person was sent to your home to restore the item. You signed the work order as satisfied. As this is the case, we cannot compensate you for this item." For the record, the form that I signed contained the same wording as the forms they send out with new furniture deliveries. It does not address furniture "reconditioning". She goes on to say: "With regard to the armoire in your home, the problem with this item is minor and easily fixable. We will offer you $100 to keep this item as is or I will request a work order to be performed." I am guessing that she has not read any of my letters of complaint or should would have known that repairs to this piece have already been attempted!

In addition, Ms. Barker states that we will not be receiving new replacements for the bed and chair that we previously refused to take delivery of: "The bed and the chair are not new replacements. They are in our quality control department for restoration." Oh boy, more wax filler and a lousy stain job!

12/29/01

Today we were redelivered the chair and bed that FLS "restored". The chair had one arm completely broken off and a chip of wood missing from another area. The original damage to the bed is still visible. The delivery guys did take a look at our triple dresser and armoire. They agreed that the triple dresser needed a new top and that the armoire could not be restored to "like new" condition...

Folks, I certainly could use your support! Please take time to let Ms. Barker and Mr. Harris hear from you - several people have done so and I appreciate it. Ms. Barker can be reached at angelabarker@furniturelandsouth.com and Mr. Harris can be reached at jeffharris@furniturelandsouth.com - Thanks again!

Company: Furnitureland South, Inc
Country: USA
State: North Carolina
City: Jamestown
Address: 5635 Riverdale Drive
Phone: 3368418745

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