Bissell
Glass Cleaner ruined my 42" Plasma TV

I purchased a 42"Sony flat screen plasma TV in 2005. I dusted it with a dry cloth and used glass cleaner to clean the screen about once a month. I never had a problem until I used Bissell glass cleaner. I couldn't believe when I sprayed the glass screen with Bissell glass cleaner the paper towel I was using turned black and I was horrified to see the finish coming off my screen. I immediately checked the instructions on the glass cleaner bottle and did not see any warning to not use this product on TV screens.

It only said "Bissell glass cleaner is recommended for the cleaning of all glass surfaces." I also checked my TV manual to make sure it didn't advise not to use glass cleaner. It did not. It did say to use a soft cloth and stubborn stains may be removed with a cloth dampened with mild soap and water. It did not state to use glass cleaner but I had used glass cleaner for years, Windex, with only positive results. I even contacted Sony to verify that my screen was in fact glass and they did.

I contacted Bissell and explained what had happened. After being blown off and transferred several times I was finally told I would be sent an incident report to fill out which I did.

I sent the incident report with pictures of my damaged TV screen along with the bottle of cleaner and a statement from Sony stating my TV screen was glass as instructed. Two weeks later I received a letter from a "resolution specialist" denying my claim stating that I did not follow the instructions for cleaning my tv, so basically it's my fault that their glass cleaner that is recommended for cleaning of all glass surfaces took the finish off my almost $4,000 TV.

I don't think I'm the only person that uses glass cleaner to clean their TV screens, so I want everyone that reads this to beware of using Bissell glass cleaner and pass this information on to everyone you know. It not only ruined my TV but Bissell will take no blame whatsoever.

When a product label boldly states that it is recommended for cleaning of all glass surfaces, call me crazy but I assumed that it would also be safe for cleaning glass surfaces.

Using Bissell glass cleaner to clean glass surfaces... Not a good idea. Do not use this product on your glass TV screen or maybe any glass for that matter so you don't have a very expensive item ruined like I did. I learned the hard way. Hopefully someone reading this won't have to.

Company: Bissell
Country: USA
State: Michigan
City: Grand Rapids
Address: 2345 Walker Avenue NW
Phone: 6164534451

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