Lowes Extended Warranty
Lowes Zero Communication and No Urgency for Claim Internet

My refrigerator was not functioning and Lowe's Extended Warranty sent someone to service it on 07/21. The service man said he noted the problem and I would be hearing back from Lowes regarding their assessment since they could not repair it. Four days passed and I had yet to hear from Lowes. I contacted them and thats when they informed me that they had to send another company out to re-assess the issue with my refrigerator. The second service request occurred on 07/27 and again the service man told me that they would send the information to Lowes. I immediately contacted Lowes to ensure that I would receive a phone call as soon as they would be notified what the issue was with it and how they were going to proceed with my claim. At this time, I informed them that I was due to move out of my apartment on 08/01 and needed this resolved by then. I needed to know if I had to extend my lease in order to allow for delivery of parts to fix my fridge or if I could dispose of it if the warranty was going to replace it. Again, no phone call from Lowes following that communication. On 07/29, I called to follow up for the third time and they had received notification from the 2nd company but they had not determined any resolution. I reminded them of my move out date and was advised to keep my refrigerator until I heard back from them. I had to extend move out date till 08/19 and pay $630.98 (pro-rated amount from 08/01-08/19). Meanwhile, I had already started paying rent at another location. On 08/10, I called to follow up on the status of my claim and to my surprise, there was no resolution yet and they told me that someone would contact me the following day. I have incurred many expenses as a result of not having a functional refrigerator (and freezer). Ive had to eat out every day since 07/21 and am double paying rent just to house the refrigerator until told to dispose of it or move it to my new location for repair. This is unacceptable. Lowes has made zero attempts to contact me and has expressed no urgency to resolve or take action on the claim. I will never purchase an extended warranty from Lowes since they have caused a financial hardship on me and a great burden. I will be proactive and inform consumers of the lack of communication and urgency that they take when claims arise.

Company: Lowes Extended Warranty
Country: USA
Site: lowes.com

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